How To Contact Us
Covid-19 Special Measures
We and our suppliers are making every effort to protect the health and wellbeing of all our employees whilst operating as close to “business as usual” as possible. They continue to make deliveries to residential addresses.
However, it may take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.
Contacting us about DELIVERY
For pick-a-day products:
Enter your postcode into the box on the product page and it will tell you if the product can be delivered to your area and which delivery dates are available. You will then be able to schedule your delivery date at checkout.
For all other products:
Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected delivery lead time is. The “lead time” is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.
The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.
For SOLD OUT products:
These popular products have sold out. We do not have information on when they will return into stock. If you need help choosing an alternative, please do contact us.
Contacting Us by Telephone
You can contact us by telephone for all orders and enquiries using the following number: 0330 041 6420 - local rates apply.
Our phone lines are open:
- Monday to Friday 8:30am until 5pm
- Saturday and Sunday: Closed
- Bank Holidays 8:30am until 12:30pm
Contact Us by Email/Form
You can contact us by simply clicking the email address or completing the online form below.
To help us process your enquiry as quickly and efficiently as possible, please use the appropriate 'reason for contact' option listed below. This will ensure that your enquiry is directed to the relevant department.