Forest Pro-Installation Service
Covid-19 Special Measures
In response to the government’s measures regarding the COVID-19 virus, Forest have suspended their installation service. Products can still be ordered and delivered due to non-contact delivery procedures. Our customer service team will be contacting all customers with existing Forest installation orders to provide further information. Thank you for your understanding and patience during these unprecedented circumstances.
When will we install your garden building?
If you're not a DIY expert then why not let our professional installation team build it for you leaving you with more time to spare for other activities? Choose our Pro-Installation Service with your chosen shed and enjoy the comfort of knowing that installation is taken care of by skilled and trained installers.
We offer our Pro-Installation Service on a wide range of our garden products. Please refer to individual product pages for availability. To add installation for Forest sheds, please select it from the drop-down selection box on the product page. To add installation for summer houses or other Forest garden buildings, please select it from the 'Installation Services' tab on the product, where it will appear if available.
Where is installation available?
We offer our Pro-Installation Service to most UK mainland postcodes. Please see the map to check if this service is available in your area. Any orders placed for installation outside of these postcode areas will not be accepted.
Postcode Areas not covered by our Pro-Installation Service: BT Postcodes, GY Postcodes, HS Postcodes, IV Postcodes, KW Postcodes, IM Postcodes, JE Postcodes and ZE Postcodes
What happens after I order?
Once a delivery date has been booked with you, the installation office will contact you to guide you through the process and ensure you are happy with your purchase. From installation until sign off, our team will make sure your project is hassle free. We minimise disruption and organise all aspects of the installation for you!
When will we install your garden building?
We aim to carry out all installations within 3-10 working days after delivery (depending on postcode areas). Installations are carried out from Monday to Saturday. Prior to your installation date, the installers will telephone you to check through the pre-installation checklist below. Please make sure an accurate telephone has been provided. It is essential that you are available when the installation team arrive.
Please take the time to read this information fully.
1) Product Check Upon Delivery
Upon delivery, check the product has been delivered in full and is free from damage. Please check all parts and sections to ensure everything is present. If there are any shortages or damaged items, please contact us immediately so we can supply the parts prior to installation.
2) Ground/Base Preparation Before Installation
A correctly prepared ground surface is essential to ensure the successful assembly of your product and to enable our installation team to start assembly. Please take the time to read this information fully. The ground must be level and free from debris such as stones, tree roots and other disruptive materials.
Recommended Bases: All garden buildings will require a base. The most suitable construction materials for a new base are:
- A timber base can be constructed from pressure treated (tanalised) 3” x 2” timber joists nailed together to form a frame. The frame is leveled by driving 1.5”x1.5” timber stakes into the properly prepared, even ground at various points around the base and fixing the timber joists to these stakes. Timber shed bases are also available to buy pre-made – please make sure you purchase one correctly sized and compatible to the structure you are having installed. Once built and installed, the timber base must be level.
- Please note: Our Pro-Installation Service doesn't include installation of our pre-made timber bases if purchased from us with the shed. You will need to purchase both the shed and base installation separately. You will still need to ensure that the ground is level with no more than a 65mm gradient across the width of length of the area, that it is clear from obstructions and that the area is not saturated.
- Concrete is by far the best material for creating a base. One of the biggest advantages is that it won’t shift due to the movement of the subsoil beneath the base, a problem that can occur with other types of base.
- A concrete base should ideally sit on a good dressing of sharp sand and hardcore to allow for adequate drainage of rainwater. The concrete base must be level.
- Concrete slabs are the next best alternative to a concrete base. The slabs should be laid in such a way to form a continuous base with no large gaps between each slab.
- As with a concrete base, a concrete slab base should ideally sit on a good dressing of sharp sand and hardcore to allow for adequate drainage of rainwater. The concrete slabs must be level.
Probase Plastic Bases
- Made from 100% recycled plastic this base is ecofriendly, plus it can be reused if you wish to reposition your shed in your garden. This base also allows for ventilation underneath your shed.
- Its interlocking design makes it easy to put together and, although it is lightweight, it provides a very strong and durable base for your shed.
- The Probase should be laid according to the instructions which will include proper ground preparation, use of the provided membrane and inclusion of pea gravel where the size of the shed suggests. One installed, the plastic base must be level.
The installation service is only available on the wooden shed base kits. This service is not currently available on the plastic probases. If you have ordered a plastic probase you will need to prepare and install this base prior to the shed installation.
Other Base Materials
We do not recommend any other materials other than the above for the construction of your base as these may not cope with UK weather conditions and potential subsoil erosion. A shed cannot be placed directly on soil, grass or sand. We also recommend that all bases are constructed by a qualified trades person.
If you have an existing base that you think is suitable for your new shed, it is essential that you check it is level and doesn’t deviate by any more than 15mm from edge to edge.
An unlevel base will cause the shed to twist, creating gaps in the sections and misalignment of the roof, doors and windows.
To check that your base is level, place a straight-edged piece of timber across the length of the base and place a spirit level on top of the timber near the centre. The bubble in the spirit level should sit comfortably within the 2 centre lines. Repeat the process across the width of the base.
If the base is not level, it is important that you rectify the problem before our installation team arrives. If a base is not ready or (where base installation is purchased) the ground not prepared, the installation will have to be aborted. As indicated below, the re-visit installation will incur an extra charge. This charge will be 50% of the original installation cost previously paid.
The example images below show unsuitable bases which would result in an aborted assembly.
- - A mixture of broken slabs with no cement filled gaps.
- Not level due to sub soil movement beneath ground and gaps between the slabs.
- An unlevel base means the structure walls will not sit square to the floor. This will cause the structure to be unstable and pull apart over time.
- A base of soil only. Unevenly lying slabs directly on top of a lawn.
3) Access for Installers
Access to location: Please ensure there is adequate access to where the shed is to be sited. The installation company is unable to carry the shed through your home. If you have concerns about access, please discuss this with our Customer Service Team when ordering so we can assess if this will be an issue and if it can be resolved.
Access around base: Please ensure that there is adequate space around the base to build your chosen shed. Please also ensure you allow a minimum of 24 inches working space around the perimeter of the base so our installers have access to all areas of the structure. Please prune back any bushes or trees that may cause issues with the installation.
4) The Day of Installation
Please ensure that someone authorised to confirm the location for the product is present at the property on the booked assembly date.
What happens if we cannot install your garden building?
If the installation team arrive and are not able to complete the installation of your building for any of the following reasons, the installation will be aborted. The re-visit installation will incur an extra charge. This charge will be 50% of the original installation cost previously paid.
- 1) There is a problem with the product that you have not informed us of after your Product Check Upon Delivery
- 2) A suitable base (or prepared ground where base installation has been purchased) is not available
- 3) You are not present at your property on the installation date
Post Installation Check
Our installation team will ensure you are completely satisfied before they leave the site and will ask you to sign off the project. It is therefore essential that you are available when the installation has been completed.
The installation team will guide you around the building to check the build with you. Please take the time to inspect the building thoroughly. Remember to open and close doors, check roof covering and check anchoring if required. The team will then ask you to sign the completion form to indicate that you are satisfied with the product and the build.
If you identify any issues that the team cannot rectify at the time, you should note these clearly on the form before the installation team leave your property. If there are any problems not noted at this point that later require a re-visit to resolve, a call out fee will be charged for the re-visit.
Please note that the installation company are unable to take away any packaging but will leave it tidily for disposal by you.
If you have a query or require any additional information regarding the delivery and installation of your garden building or if you have any concerns with your item, then please contact a member of our team on 0330 0416 530.
Unfortunately, we are currently unable to offer installation for our smaller shed accessories. This includes our solar lights and shed insulation.
You will be contacted to arrange your installation after your order has been processed.
Approximately 3-10 days after delivery (depending on your postcode area).
The time slots available will be discussed at the point of booking.