Please note that if you have ordered a product with a delivery lead time (for example 3-4 weeks), the manufacturer will contact you within that lead time window to arrange a delivery date. The manufacturer will not provide us with your delivery date before they have contacted you. Therefore, please only contact us if you are nearing the end of your lead time and have not been contacted by the manufacturer. We can then investigage the issue.
Social Distancing Measures
Protecting the health and wellbeing of all our employees and customers during the COVID-19 virus outbreak is paramount. At the present time, we will continue to accept orders and make deliveries to most residential addresses. To enable us to do this, we have introduced strict precautionary measures eliminating contact.
Upon delivery, to protect both you and our drivers, we will not require you to sign for your delivery. We request that you leave clear instructions for our driver regarding where you would like us to leave your order. Please remain inside your property during the delivery.
It may also take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.
Thank you in advance for your support and understanding.
Our aim is to fulfil all orders as quickly as possible, using prompt and efficient delivery methods, while offering a FREE UK mainland delivery service* where possible. To achieve this, deliveries are usually made direct from the manufacturer, either using their carrier or an independent courier service. Extra charges may apply on some products to certain destinations. Please enter your postcode in the postcode checker which is located at the checkout, to view our delivery services and pick a day availability to your area.
Delivery is FREE to most UK mainland destinations on fencing and decking orders over £150, when purchased online. Many of our other ranges are eligible for FREE delivery too. Please note that fencing and decking orders under £150 will incur a £24.99 charge. "Fencing" includes panels, posts, trellis, gravel boards and all fencing accessories. "Decking" includes decking boards, decking tiles, deck kits, joists, spindles and all other decking accessories. Free delivery is not available on purchases made in-store.
Pick A Day Delivery
We’re always looking at new ways of improving our customer’s experience, which is why we’re delighted to announce that we’ll now be offering pick a day delivery**! You’ll receive your brand new shed, fence panels or garden storage unit on the day you select during checkout.
We can only deliver to registered residential or commercial addresses. Therefore, we cannot deliver to an unsecured allotment, car park, waste ground etc. - The basic "rule of thumb" we work to is: if a Royal Mail postman delivers to the address, it is likely that we will too.
Our delivery services vary depending on the product and seasonal demand.
To find the average delivery period for any individual product, please visit the relevant product page. All product pages show an expected "Delivery Leadtime", which states the manufacturer's current estimated delivery period in working days. The timescales given reflect the current delivery target period offered throughout the majority of the UK mainland; however, deliveries can occur slightly sooner or later than stated due to transport logistics. For example, deliveries to central, highly populated areas are more likely to be serviced regularly thus taking less time than distant locations such as North Scotland, West Wales or South-West England.
Please refer to the "delivery" section at the bottom of the product detail page for more specific delivery information.
On some ranges of products, there is an option called 'pick a day' which allows customers to pick a specific date for delivery. When customers either do not select or are unable to select the 'pick'a day' option for delivery, they are notified of an exact delivery date by the delivering party, usually by telephone two to three days prior to the proposed delivery date. If the date offered is not convenient, customers can request a re-schedule with no additional charge. Deliveries are typically made on weekdays only.
If a product is required to arrive before a specific date - for example a playhouse for a child's birthday, or you are concerned about access for any large products, please contact us for assistance.
We aim to offer free delivery to as many locations on the UK mainland as possible. Unfortunately, some of our manufacturing and/or supply partners do not deliver to certain areas or will only do so for a charge.
Any charges are outlined in the checkout before any purchase.
Delivery drivers are only insured to drop products off onto a kerb side or driveway and will generally not carry such items into or onto your property. This rule also applies to rear or side access or through garages. It is not compulsory for customers to be present during delivery; however, we will require a written authorisation for deliveries in your absence, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in a safe and secure place wherever possible. The liability for the safety of products will be at the risk of the customer if deliveries are arranged in their absence. Please see the Contact Us page for further details regarding getting in contact.
* Upon a minority of goods some distant UK mainland locations may not be serviced or may attract extra delivery charges. See product pages for details
** pick a day delivery on selected products and postcodes
† Restrictions on Delivery Before a Bank Holiday
Please Note – Log Cabins have a typical lead-time of 2 – 4 weeks from ordering.This is as a result of the individual manufacturing processes which take place. Also, the manufacturers do not generally stock pile their products. So, it is impossible for these items to be delivered in time for a bank holiday Monday, if ordered the week before.